Customer Flow Management System
Queue Management Systems in hospitals banks airport
Educate your customers
to avail appointment system. This helps organizations to predict the number of
expected customers on a particular day and in most of the cases the kind of
service each customer wishes to avail. For example, hospitals who have popularized
appointment based patient consultation would know the number of patients who
might visit on a particular day and the doctor which they wish to consult or
the service which they wish to avail.
Online appointment software has been used
increasingly by service organization where by customers can book the
appointment from the website of the service organization. Mobile Apps provided
by the service organizations are being used increasingly by their customers to
book appointment directly from their mobile devices.
Modern network hospitals like Aster Medical Center have effectively implemented software system to manage
majority of the appointments through online medium and through mobiles apps.
Talking about this Mr.Nikhil Joseph, Head - Corporate Relations says “Online
appointment systems like QMAGIK
has helped Aster group to simplify the appointment management for our valued
customer who can book appointment from the comforts of their home. Aster uses
Online Appointment Management and Mobile based Appointment Management to manage
appointment from almost 97% of its high value customers”
Use an automated customer flow
management / queue management system. It is extremely important that the
queue management system should be simple and easy to use and maintain. The Queue management system
once implemented will be used mostly by the general public who visits the
service organization to avail one or the other kind of service. The system
should be simple, user friendly and intuitive for any novice user to use it by
himself or herself. While the system has to simple, it ought to have the
intelligence to distribute the waiting customers equally across multiple
counters, forward the customers from one counter to another, facilitate
personalized service to repeat and loyal customers and even to entertain the
customers during the waiting time.
Ahalia Group
IT Head, Mr.Shine M.D opines, “Ahalia choose to implement a purely software
based queue management system like QMAGIK for the enormous flexibility it
allows including intelligent queue management, one token multiple facility and
provision to insert entertainment videos and advertisement in between token
displays.”
While modern day Electronic Queue
Management Systems goes one step further by not being a meager tool to
control queues but being a tool for enhancing customer satisfaction and
improving customer experience.
Read more info Queue Management Solutions
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