Customer Flow Management System

  Queue Management Systems in hospitals banks airport 

 Educate your customers to avail appointment system. This helps organizations to predict the number of expected customers on a particular day and in most of the cases the kind of service each customer wishes to avail. For example, hospitals who have popularized appointment based patient consultation would know the number of patients who might visit on a particular day and the doctor which they wish to consult or the service which they wish to avail. 

 Online queue management software

Online appointment software has been used increasingly by service organization where by customers can book the appointment from the website of the service organization. Mobile Apps provided by the service organizations are being used increasingly by their customers to book appointment directly from their mobile devices.

 

Modern network hospitals like Aster Medical Center have effectively implemented software system to manage majority of the appointments through online medium and through mobiles apps. Talking about this Mr.Nikhil Joseph, Head - Corporate Relations says “Online appointment systems like QMAGIK has helped Aster group to simplify the appointment management for our valued customer who can book appointment from the comforts of their home. Aster uses Online Appointment Management and Mobile based Appointment Management to manage appointment from almost 97% of its high value customers” 

Use an automated customer flow management / queue management system. It is extremely important that the queue management system should be simple and easy to use and maintain. The Queue management system once implemented will be used mostly by the general public who visits the service organization to avail one or the other kind of service. The system should be simple, user friendly and intuitive for any novice user to use it by himself or herself. While the system has to simple, it ought to have the intelligence to distribute the waiting customers equally across multiple counters, forward the customers from one counter to another, facilitate personalized service to repeat and loyal customers and even to entertain the customers during the waiting time.

Ahalia Group IT Head, Mr.Shine M.D opines, “Ahalia choose to implement a purely software based queue management system like QMAGIK for the enormous flexibility it allows including intelligent queue management, one token multiple facility and provision to insert entertainment videos and advertisement in between token displays.”   

While modern day Electronic Queue Management Systems goes one step further by not being a meager tool to control queues but being a tool for enhancing customer satisfaction and improving customer experience.  

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